Our Promise
We want to personally thank you for trusting Corporate Image
Group with your very important corporate recognition program.
Our goal is make this experience as easy as possible for you
and we want to start by removing any concerns you may have
faced in the past by personally extending my 110% Service
Promises . We understand how important it is for your awards
to arrive safely on time and accurate so this is what we will do
for you…
On Time Promise
For over 30 years we have not missed an event . The #1
priority in our industry is making sure your awards arrive on
time.
Ship Safe Promise
We are constantly searching for new ways to ship our delicate
pieces safely to you. We are so confident that we have the best
packaging in the industry that we would like to offer you our
“Ship Safe Promise”. We personally guarantee that every piece
we ship to you will arrive safe and sound . **In the unlikely
event your pieces are damaged we will replace them FREE of
charge including covering all costs required to get your
replacements to you for your event. Exceptions to this is if the
freight carrier is responsible for any damage or your PO is not
clear. We must ask, however, that you notify us no later than
72 hours from receipt of the damaged merchandise. It is
necessary to secure return approval PRIOR to the return of any
items. Please retain any and all original packaging if a
claim is involved.
Perfect Art Promise
Thanks to years of experience and expert artists at your
service, you will enjoy working with us as we create your
amazing artwork. Whether one piece or 1000 pieces, we do not
etch your beautiful awards until you have signed off on your art
proofs. Our team is happy to make changes as needed and
committed to absolute perfection. Once you sign off on your
proofs we guarantee your awards will arrive exactly as you
approved.
As you can see we are extremely confident in our team's ability
to exceed your expectations.
We are in a feel good business and it makes me feel good
to make you feel good. Let's work closely together to
make your employees FEEL GREAT.
Benjamin Casey
President
Corporate Image Group
*does not apply to rush orders
**does not apply if shipped on time and delay caused by carrier due to customer
error, shipping exception or mother nature